Upon hitting the "Launch Help Desk Request Form" button the information is stored it in the clipboard and an web page launched.
My html form retrieves the configuration information information and writes it to a text box.
I have deployed this tool across 600 computers and it has been extremely useful.
Certainly better than calling a user with some basic questions
The tool can be easily expanded to retrieve additional user information.
Soon I will setup my html form to accept passed paramters. I will then use this script to pull user information (First Name, Last Name, Phone etc.) directly from Active Directory.
In this way the form will be almost entirely filled out with the exception of the problem description.