Service-now.com

[SentryP]

Has anyone had any success with using autoit to automate a ticket creation with this website?

I’m running in to issues and its probably because I’m new to autoit.

Any guidance would be great.

Thank you

[PsaltyDS]

You need to post a more specific question. Exactly what kind of issues does your script have?

[SentryP]

I'm having issues creating tickets.

$oIE1 = _IECreate ("https://company.service-now.com/expert_shell.do?sysparm_initial=true&sysparm_sys_id=95c4f29f0a0a3c60007a74bc846a6369", 1)

_IELoadWait ($oIE1)

$o_Template = _IEGetObjByName ($oIE1, "sys_display.IO:95d248040a0a3c60008c0e6bd08fbf2d")

_IEFormElementSetValue ($o_Template, "Server Decommission")

There is a validation process that goes on after you enter the text. But I cant get it to work without using a tab key or mouse move.

Here is the code for the above feild:

<INPUT class=questionsetreference onkeypress="return acReferenceKeyPress(this, event)" id=sys_display.IO:95d248040a0a3c60008c0e6bd08fbf2d onkeydown="return acReferenceKeyDown(this, event);" onkeyup="return acReferenceKeyUp(this, event)" title="" onfocus="if (!this.ac) new AJAXReferenceCompleter(this, 'IO:95d248040a0a3c60008c0e6bd08fbf2d', '', '', 'sys_template');" value="Server Decommission" name=sys_display.IO:95d248040a0a3c60008c0e6bd08fbf2d autocomplete="off">

After this there is a next button I cant seem to "press".

here is the code for the button.

<BUTTON class="catalog catalog_next" onclick=g_expert.next()>Next</BUTTON>

[PsaltyDS]

Assuming the value was correctly set, indicating you had a valid reference to $o_Template:

The _IEFormElementSetValue() function fires the "onchange" and "onclick" events if you leave the default value of $f_fireEvent = 1. That element is looking for events of "onkeypress", "onkeyup", "onkeydown", and "onfocus". You may have to fire some or all of them to get those scripts to do whatever they do. For example:

_IEFormElementSetValue ($o_Template, "Server Decommission")
_IEAction($o_Template, "focus") ; Fire "onfocus" event script
$oTemplate.fireEvent("onkeypress") ; Fire "onkeypress" event script

[SentryP]

Assuming the value was correctly set, indicating you had a valid reference to $o_Template:

The _IEFormElementSetValue() function fires the "onchange" and "onclick" events if you leave the default value of $f_fireEvent = 1. That element is looking for events of "onkeypress", "onkeyup", "onkeydown", and "onfocus". You may have to fire some or all of them to get those scripts to do whatever they do. For example:

_IEFormElementSetValue ($o_Template, "Server Decommission")
_IEAction($o_Template, "focus") ; Fire "onfocus" event script
$oTemplate.fireEvent("onkeypress") ; Fire "onkeypress" event script

I tried this code but it didn't work.

Thank you for the quick relpy!

[PsaltyDS]

What if you set focus to it, as above or with _IEAction($o_Template, "click"), then ControlSend() the value? Maybe that would trigger required events.

Also, you should be running this with _IEErrorHandlerRegister() and watching the console pane for helpful messages while it runs.

[SentryP]

Assuming the value was correctly set, indicating you had a valid reference to $o_Template:

The _IEFormElementSetValue() function fires the "onchange" and "onclick" events if you leave the default value of $f_fireEvent = 1. That element is looking for events of "onkeypress", "onkeyup", "onkeydown", and "onfocus". You may have to fire some or all of them to get those scripts to do whatever they do. For example:

_IEFormElementSetValue ($o_Template, "Server Decommission")
_IEAction($o_Template, "focus") ; Fire "onfocus" event script
$oTemplate.fireEvent("onkeypress") ; Fire "onkeypress" event script

Does the window have to be active of this to work?

[PsaltyDS]

Not for the AutoIt functions themselves to work. I guess the scripts on the page might test for it, but that's just guessing.