How to Control the Timer?

[deef99]

I need to write an app to start a timer and then close it...seems easy enough, but I have issues that I am not sure how to handle. I am desperately hoping someone can give me some ideas that I can persue.

The concept is this: A phone agent answers a call from a customer. At that point, a TIMER begins to count the seconds the agent is one the phone. Once the agent releases the call, the timer stops until the next call. I don't see that any process [exe,etc.] gets started/stopped for the call... I see the Title change from "IP Agent - xxxxxx" to the phone number, and then back to "IP Agent - xxxxxx" when the call is over.

Flow:

Answer call - START TIMER

At 5 minutes - timer turns YELLOW, possible with a message to agent

At 10 minutes - timer turns RED, with a message

Call is Released - TIMER stops

..... process begins at next call agent takes

How to STOP/CLOSE/Exit the timer box or window????

NOTE: There are aspx pages that are loaded before and after call...can I check for them?

Call Answered - http://ssdr.dip.com/orderentry/ipagent_answer.aspx?vdn=%v&ani=%

Call Released - http://ssdr.dip.com/tcode_complete.aspx

I've started with something like this just for testing:

SplashTextOn("Timer","0 Seconds",125,25)

$BeginTime = TimerInit()

$CountTo = 10000

$SecondsLapsed = 0

While $SecondsLapsed<$CountTo

$TimeDifference = TimerDiff($BeginTime)

$SecondsLapsed = Round($TimeDifference/1000,0)

ControlSetText("Timer", "", "Static1", $SecondsLapsed & " Seconds")

Sleep(1000)

WEnd

Any ideas, suggestions, sample scripts...please help if you can!!!!

Edited May 12, 2010 by deef99

[somdcomputerguy]

Maybe WinGetTitle or WinGetText can be used?

[PsaltyDS]

The concept is this: A phone agent answers a call from a customer. At that point, a TIMER begins to count the seconds the agent is one the phone...

Flow:

Answer call - START TIMER

At 5 minutes - timer turns YELLOW, possible with a message to agent

At 10 minutes - timer turns RED, with a message

You work at Dell, don't you?!

Why can't you people just let the agent take whatever time is required to REALLY help the customer?!

Sheesh...

[deef99]

NO....I do NOT work at DELL !!!!!

And that's not a helpful answer... shame on you.

Frankly, serves you right that AAA won't return your calls...

Edited May 12, 2010 by deef99

[PsaltyDS]

The ASPX pages are easy to check for with the _IE* functions. See _IEPropertyGet() with "locationurl" in the help file.