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xtrim

Potentially unwanted application?

8 posts in this topic

Hi,

As part of my solution I have a few ai scripts.

the problem is that some of the users report that their anti-virus is warning them about some of the scripts.

is there a way to avoid it?

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Yes. Put them to the trusted apps lists.

And complain to the AV provider to release a new definitions.

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ok...that is really not a very good solution when you have thousands of users...

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Yes, but what can you do - AV engines quite often detect it as potentially

dangerous software. You can as i mentioned before contact the AV provider

give them the scripts for analysis and ask them to release a new definition/update

to exclude your scripts from the detection list.

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and they are willing to do that?

I'll try...

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Yes , they will determine it is a false positive and release a fix.

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cool. tnx:)

do you know how to contact eset?

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#8 ·  Posted (edited)

~

Edited by Mobius

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