window not detecting

[ur]

We have automated one part of UI unctionality in one windows application using AUtoIT.

 

It is working correctly in our environment, but on user machine, it is not detecting the last finsh/close dialog.

 

Any suggestions on how to troubleshoot this? Installing AutoIT and running the code directly is not feasible due to user security policies.We can run only the compiled code.

 

 

[FrancescoDiMuro]

@ur
Give us a little bit more information, because without seeing any code or any information about the windows you are automating, won't help you nor us

[Jos]

  On 4/22/2020 at 7:03 AM, ur said:

Any suggestions on how to troubleshoot this? I

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So you never used au3info in all those years? 

Jos

[ur]

You took me wrong Jos, the problem is, the code is working fine in our environment, but with one user, it is not working.I mean, all the code is working but one dialog is not detecting at his end with my automation.

The final save dialog.

He is not accepting to install autoit on his machine, so that I can check the code line by line whether executing or not.

Only option I have is to run the compiled exe in front of him.

Window info tool, he is not accepting to download it.

So, with your experience, can you suggest anything on how to debug this?

 

As a start, I sent him one more code sample to just detect the dialog and click it.

Waiting for his reply.

[TheXman]

  On 4/22/2020 at 7:03 AM, ur said:

Any suggestions on how to troubleshoot this?

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Why don't you look at your script's detailed log file that includes error messages, progress messages, state information, and any other information that could be used to debug problems?  What's that?  Your script doesn't create such a log file?  Well maybe it should so you don't have to ask others to guess why some random PC isn't reacting the way you think it should. 

Edited April 22, 2020 by TheXman