AutoIT v3.3.13.5 not working on new laptop - works fine on desktop - Please advise

[TaShumbria 0]

AutoIT v3.3.13.5 worked on desktop computer. I then got a laptop and configured the settings exactly the same and now AutoIT v3.3.13.5 does not work.

I VPN into my company's network. Then I open a mapped drive, then I open Connect + Tile which is opened with AutoIT v3.3.13.5. 
The program starts to run fine, then I get an error page as in the screenshots I provided in this ticket.

 

[Danp2 1,360]

Are you sure about that version number? Even if you meant 3.3.14.5, that' was released almost 5 years ago.

FWIW, the error you posted isn't coming from AutoIt. Even if it was, a screenshot of an error doesn't yield much info beyond the fact that it can't find the file as shown. However, the file path shown in error error dialog appears to be different from the path shown in Explorer. This appears to be more of an environment issues (user rights, drive mappings, etc) than one caused by AutoIt.

 

[argumentum 905]

"a picture is worth a thousand words", but in this case it say nothing.
There is no permission hence no access. VNC viewer ?!. Anyway, sharing details is better. Do you run as Admin and have no access due to user mode login ?

Nice cursor  

[SamuelAngervil 0]

I'm the tech helping Ta'Shumbria with her issue. What is the latest version of AutoIT installer. She connects to company VPN, then opens a mapped file that uses AutoIT. This then opens up multiple training pop of screens for the trainees that Ta'Shumbria trains.

This set up works perfectly on her desktop computer. I mirrored everything exactly onto a laptop and now she's getting the errors as shown above in the screenshots.

Do you think it's as simple as downloading the latest version of AutoIT? Are there configurations in AutoIT that can be changed? Not sure where else to do from here.

Any help would be greatly appreciated. Thank you. I can provide more screenshots if needed of the process Ta'Shumbria is doing to connect.

[argumentum 905]

2 minutes ago, SamuelAngervil said:

then opens a mapped file that uses AutoIT.

mapped drive, not file. That does not need AutoIt to map a network drive to a drive letter.
The popup say "VNC viewer", unless a script run the VNC viewer with the given path.

6 minutes ago, SamuelAngervil said:

Are there configurations in AutoIT that can be changed? Not sure where else to do from here.

well, unless you can share a script to see what the code does, nether can anyone. So screenshots would not help.

The latest version of AutoIt may very well be the reason it does not work. You may need an older version. Again, without the code, who know what is going on.

[JLogan3o13 1,761]

2 hours ago, SamuelAngervil said:

Any help would be greatly appreciated. Thank you. I can provide more screenshots if needed of the process Ta'Shumbria is doing to connect.

The error generated very clearly shows a failure to find/connect to HOL-Ta'Shumbria.Miller-o6.vnc. I am assuming you have confirmed the user can manually connect to this file just by browsing to it?

[SamuelAngervil 0]

Here are the steps that Ta'Shumbria follows to do her training. This opens up 13 remote sessions. Each user connects to their own remote session/computer and Ta'Shumbria can see each screen as she teaches the Training class.

1.) Ta'Sumbria connects to the company VPN

2.) hol build (\\slcgateway01) (Z:) > HOL Scripts Copy for IT to edit > Connect + Tile

2.) 

3.) Lab is being prepared. Please do not touch the mouse and keyboard until this process is complete. Have a great class!


4.)



5.) 13 Remote SESSIONS/computers open (each computer has a user that Ta'Shumbria is training. Ta'Shumbria can see each computer and what the Trainee is doing so she can teach her class).
 

6.)

 

6.) NewHOLStationScript.bat - Notepad

 

This is the SCRIPT - (from screenshot above):

::Get Computer Number
FOR /F "usebackq" %%i IN (`hostname`) DO SET Name=%%i
set LabNum=%Username:HOL=%

 

::Clean Up Desktop
DEL "C:\Users\HOL%LabNum%\Desktop\Google Chrome.lnk" /Q
DEL "C:\Users\Public\Desktop\DisplayFusion.lnk" /Q
::DEL "C:\Users\HOL%LabNum%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Windows Media Player.lnk""

 

md C:\Users\HOL%Labnum%\.aws
copy "\\fsca.local\packages\HOL Build\HOL Files for IT\credentials\credentials - HOL-%LabNum%" "C:\Users\HOL%LabNum%\.aws\credentials"

 

::Need to add a section that closes DisplayFusion, imports the registry key, then reopens DisplayFusion

 

pause