smtp - Can't send unicode symbols

7 posts in this topic

Hello :)

I'm using the code below to send mails using our internal relay server. 

We got a Helpdesk system named Remedy. Our users can send us a mails using outlook 2010, and we'll get a ticket.

The problem is if I send a mail using the above script our ticket system can't display unicode characters, like ex: Æ Ø Å. It will display them as: questionmarks: "? ? ?" inside our ticket system. In the outlook inbox it looks fine showing unicode symbols, but in our ticket system the unicode characters will be replaced by questionmarks.

The thing is, if they send a mail using outlook, it works fine, but using the script above it doesen't.

I tried to save my script with encoding: UTF-8 with BOM, but it didn't fix it.


All suggestions are very welcome :)





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#2 ·  Posted (edited)

the thread from @Jos exists since 10 years, have you reviewed the whole thread?

  • No, then review it.
  • Yes, oh when the problem don't occured once in 10 years, it would be your script implementation or no solution is possible. Post your script or try with outlookex UDF from @water


Edited by AutoBert

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This is the code i'm using:

Func _inetsmtpmailcom($s_smtpserver, $s_fromname, $s_fromaddress, $s_toaddress, $s_subject = "", $as_body = "", $s_attachfiles = "", $s_ccaddress = "", $s_bccaddress = "", $s_importance = "Normal", $s_username = "", $s_password = "", $ipport = 25, $ssl = 0)
    Local $objemail = ObjCreate("CDO.Message")
    $objemail.from = '"' & $s_fromname & '" <' & $s_fromaddress & ">"
    $objemail.to = $s_toaddress
    Local $i_error = 0
    Local $i_error_desciption = ""
    If $s_ccaddress <> "" Then $objemail.cc = $s_ccaddress
    If $s_bccaddress <> "" Then $objemail.bcc = $s_bccaddress
    $objemail.subject = $s_subject
    If StringInStr($as_body, "<") AND StringInStr($as_body, ">") Then
        $objemail.htmlbody = $as_body
        $objemail.textbody = $as_body & @CRLF
    If $s_attachfiles <> "" Then
        Local $s_files2attach = StringSplit($s_attachfiles, ";")
        For $x = 1 To $s_files2attach[0]
            $s_files2attach[$x] = _pathfull($s_files2attach[$x])
            If FileExists($s_files2attach[$x]) Then
                ConsoleWrite("+> File attachment added: " & $s_files2attach[$x] & @LF)
                ConsoleWrite("!> File not found to attach: " & $s_files2attach[$x] & @LF)
                Return 0
    $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2
    $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/smtpserver") = $s_smtpserver
    If Number($ipport) = 0 Then $ipport = 25
    $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = $ipport
    If $s_username <> "" Then
        $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate") = 1
        $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/sendusername") = $s_username
        $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/sendpassword") = $s_password
    If $ssl Then
        $objemail.configuration.fields.item("http://schemas.microsoft.com/cdo/configuration/smtpusessl") = True
    Switch $s_importance
        Case "High"
            $objemail.fields.item("urn:schemas:mailheader:Importance") = "High"
        Case "Normal"
            $objemail.fields.item("urn:schemas:mailheader:Importance") = "Normal"
        Case "Low"
            $objemail.fields.item("urn:schemas:mailheader:Importance") = "Low"
    If @error Then
        Return $omyret[1]
    $objemail = ""


    MsgBox(64, "", "Der er sendt en sag til servicedesk")

Func myerrfunc()
    $hexnumber = Hex($omyerror.number, 8)
    $omyret[0] = $hexnumber
    $omyret[1] = StringStripWS($omyerror.description, 3)
    ConsoleWrite("### COM Error !  Number: " & $hexnumber & "   ScriptLine: " & $omyerror.scriptline & "   Description:" & $omyret[1] & @LF)


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Create the body of the mail as HTML and encode the special characters.

My UDFs and Tutorials:


Active Directory (NEW 2017-04-18 - Version - Download - General Help & Support - Example Scripts - Wiki
OutlookEX (NEW 2017-02-27 - Version - Download - General Help & Support - Example Scripts - Wiki
ExcelChart (2015-04-01 - Version - Download - General Help & Support - Example Scripts
Excel - Example Scripts - Wiki
Word - Wiki
PowerPoint (2015-06-06 - Version - Download - General Help & Support

ADO - Wiki


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Your script shows me you haven't viewed the thread, so you couldn't find:


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1 hour ago, AutoBert said:

Your script shows me you haven't viewed the thread, so you couldn't find:


Thank's a lot, that solved my problem :)

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57 minutes ago, legend said:

Thank's a lot, that solved my problem :)

next time read threads to used scripts carefully,

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