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Queue status sorting or removing black status?


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Hi All,

Is there anyway to remove agents in the queue that are either logged off on the computer or even sort the queue by status to make it easier to manage?
At the moment it shows logged off agents as the dark grey status in order of extension number, but i can imagine how hard this would be with 40 agents apart of one queue with only 5 ages on at any particular time.

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2 hours ago, Bartel04 said:

Is there anyway to remove agents in the queue that are either logged off on the computer or even sort the queue by status to make it easier to manage?

Perhaps your answer is here.

For sure, your question is :)

Code hard, but don’t hard code...

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Good finding :)

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The queue manager should be able to sort by agent's name, agent's extension, agent's availability or queues logged in, to take an overall view of the call center and detect agents not logged in properly.

In our opinion it could be interesting too, to see a column with the waiting time of the agents, as same as the talk time is available.

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52 minutes ago, sophia97 said:

The queue manager should be able to sort by agent's name, agent's extension, agent's availability or queues logged in, to take an overall view of the call center and detect agents not logged in properly.

@sophia97, @Bartel04 - I think you are looking for the 3CX forum.

Perhaps an inadvertent conflation between Autoit’s A3X file format and 3CX’s PBX is the reason.

You are unlikely to receive the help you seek here.

Although, now that you have found each other, who knows?

Code hard, but don’t hard code...

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