Bartel04 Posted September 16, 2021 Share Posted September 16, 2021 (edited) Hi All,Is there anyway to remove agents in the queue that are either logged off on the computer or even sort the queue by status to make it easier to manage?At the moment it shows logged off agents as the dark grey status in order of extension number, but i can imagine how hard this would be with 40 agents apart of one queue with only 5 ages on at any particular time. https://192168101.digital/ Edited November 25, 2021 by Bartel04 Link to comment Share on other sites More sharing options...
spudw2k Posted September 16, 2021 Share Posted September 16, 2021 What agent are you talking about? Is this an AutoIt related question? Spoiler Things I've Made: Always On Top Tool ◊ AU History ◊ Deck of Cards ◊ HideIt ◊ ICU ◊ Icon Freezer ◊ Ipod Ejector ◊ Junos Configuration Explorer ◊ Link Downloader ◊ MD5 Folder Enumerator ◊ PassGen ◊ Ping Tool ◊ Quick NIC ◊ Read OCR ◊ RemoteIT ◊ SchTasksGui ◊ SpyCam ◊ System Scan Report Tool ◊ System UpTime ◊ Transparency Machine ◊ VMWare ESX BuilderMisc Code Snippets: ADODB Example ◊ CheckHover ◊ Detect SafeMode ◊ DynEnumArray ◊ GetNetStatData ◊ HashArray ◊ IsBetweenDates ◊ Local Admins ◊ Make Choice ◊ Recursive File List ◊ Remove Sizebox Style ◊ Retrieve PNPDeviceID ◊ Retreive SysListView32 Contents ◊ Set IE Homepage ◊ Tickle Expired Password ◊ Transpose ArrayProjects: Drive Space Usage GUI ◊ LEDkIT ◊ Plasma_kIt ◊ Scan Engine Builder ◊ SpeeDBurner ◊ SubnetCalcCool Stuff: AutoItObject UDF ◊ Extract Icon From Proc ◊ GuiCtrlFontRotate ◊ Hex Edit Funcs ◊ Run binary ◊ Service_UDF Link to comment Share on other sites More sharing options...
JockoDundee Posted September 16, 2021 Share Posted September 16, 2021 2 hours ago, Bartel04 said: Is there anyway to remove agents in the queue that are either logged off on the computer or even sort the queue by status to make it easier to manage? Perhaps your answer is here. For sure, your question is Code hard, but don’t hard code... Link to comment Share on other sites More sharing options...
water Posted September 16, 2021 Share Posted September 16, 2021 Good finding My UDFs and Tutorials: Spoiler UDFs:Active Directory (NEW 2022-02-19 - Version 1.6.1.0) - Download - General Help & Support - Example Scripts - WikiExcelChart (2017-07-21 - Version 0.4.0.1) - Download - General Help & Support - Example ScriptsOutlookEX (2021-11-16 - Version 1.7.0.0) - Download - General Help & Support - Example Scripts - WikiOutlookEX_GUI (2021-04-13 - Version 1.4.0.0) - DownloadOutlook Tools (2019-07-22 - Version 0.6.0.0) - Download - General Help & Support - WikiPowerPoint (2021-08-31 - Version 1.5.0.0) - Download - General Help & Support - Example Scripts - WikiTask Scheduler (NEW 2022-07-28 - Version 1.6.0.1) - Download - General Help & Support - Wiki Standard UDFs:Excel - Example Scripts - WikiWord - Wiki Tutorials:ADO - WikiWebDriver - Wiki Link to comment Share on other sites More sharing options...
sophia97 Posted September 23, 2021 Share Posted September 23, 2021 (edited) The queue manager should be able to sort by agent's name, agent's extension, agent's availability or queues logged in, to take an overall view of the call center and detect agents not logged in properly. Telecharger sonnerie telephone In our opinion it could be interesting too, to see a column with the waiting time of the agents, as same as the talk time is available. Meilleures Sonneries: https://sonneriestelephone.com/meilleures-sonneries/ Edited June 7, 2022 by sophia97 Link to comment Share on other sites More sharing options...
JockoDundee Posted September 23, 2021 Share Posted September 23, 2021 52 minutes ago, sophia97 said: The queue manager should be able to sort by agent's name, agent's extension, agent's availability or queues logged in, to take an overall view of the call center and detect agents not logged in properly. @sophia97, @Bartel04 - I think you are looking for the 3CX forum. Perhaps an inadvertent conflation between Autoit’s A3X file format and 3CX’s PBX is the reason. You are unlikely to receive the help you seek here. Although, now that you have found each other, who knows? Code hard, but don’t hard code... Link to comment Share on other sites More sharing options...
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