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SentryP

Can I use autoit to wrire a helpdesk ticketing tool

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SentryP

Ok so here is my thought.

We are currently using a crappy help desk tool that doesn't meet our needs.

I was thinking of using auto it to write a simple but highly functional help desk tool.

A small "client" for creating tickets and auditing the PC's.

A Tech client to view and update tickets.

A server service that would do work flow tasks.

I wanted to write it in Autoit for a few reasons.

The first is Autoit easy, all most any one can understand autoit so my counter parts should be able to read the code if I ever needed them to.

The second, I will learn a lot.

And the third is I can do so great work flow automation.

What are you guy's thoughts?

Is this a bad idea?

I have looked around and couldn't find any example code so I'm assuming this is a bad idea and I am missing something.

Thank you for your thoughts.

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JLogan3o13

Hi, SentryP. I would say it is completely possible. Some time back I wrote a front-end for Microsoft's SCCM in AutoIt. Aside from the asset management pieces it contained a lot of the functionality you're talking about. The customer was extremely happy with the outcome.

One thing to keep in mind is storage of tickets (database) and search/audit functions. These can be something of a challenge, but can easily be managed with AutoIt.


√-1 2^3 ∑ π, and it was delicious!

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AdamUL

If you don't mind me asking, what help desk are you using?

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SentryP

Track-it

It lacks workflow and a good web front end.

They have footprints as an upgrade option but we are a small shop that doesn't have the budget or the man power for a system of that size. 

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AdamUL

We currently use Spiceworks v6.2, the current version is 7.0. It free and it has multiple features such as help desk with e-mail integration and help desk web portal, asset management, software and hardware inventory, purchasing, and reporting.  It is run through a web interface.  We use the help desk, inventory, and reporting features.  What's also nice about it, is a SQLite DB back-end.  

If you would still like to write an AutoIt application from scratch, it should give you some ideas for features.  

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water

OTRS is another open source Help Desk and IT-Service Management Software.


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iamtheky

http://www.redmine.org/ is also a fine GPL product in this arena.  SVN integration and other SDLC concerns are integrated allowing for a tool that can be used across multiple departments and is not limited to performing as a simple ticket tracker.


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mLipok

In mantis this is easy to create new tickekts

you need only to send email to the email box assigned to your mantis ticket system.

 

In many of ticket system, full support can be developed with REST api.


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